Welcome to our F.A.Q! If your question is not answered below, please feel free to email [email protected] regarding any problems or questions you might have.
1. How to place an order? Select your favorite collection then click product details Select your size and click on the ‘ADD TO SHOPPING CART’ button on the product page. Review the items in your shopping bag by clicking the ‘MY CART’ at the right top of the page. Click on ‘PROCEED TO CHECKOUT’ to complete your order.
2. How to track orders? Once your order has been dispatched, you will receive an email containing an air waybill number, which you can use to track your order online. If you are registered with us, you can also follow delivery by signing into your account and selecting My Account, followed by My Orders.
3. Do you have any physical stores? Unfortunately, nap is an e-commerce retailer only, nap does not have any physical locations.
4. Once I register on your site will I be able to view my order history? Once you are registered on our site you will be able to view current orders as well as previous ones.
5. What is your return policy? Nap handles returns on a case-by-case basis with the ultimate objective of making our customers happy. Nap stands behind our goods and services and wants customers to be satisfied with them! One-off exchange or return is accepted with the original receipt within 30 days of receiving the package. Items must be presented in new condition with original packaging and must not have been washed. The shipping fees and the related costs of the returned products shall be responsible by customers except for faulty items on arrival. Products will be exchanged or refunded after we examined your returned product(s) with product defects. Please note that the whole return process may take up to 4 weeks. Returns that do not meet our policy will not be accepted and will be sent back to the customer. Please contact our Customer Care team by emailing customer care for further return procedures.
6. How can I change or cancel my order after it has been submitted? You have 30 minutes to change your order from the time the order is submitted. Payment or billing information cannot be altered once an order is placed. To request changes to your order, you must contact Customer Service. We are available 24 hours a day, 7 days a week. EMAIL us: [email protected]
7. How can I get my refunds? Nap will process your return within 7-10* business days of receipt and apply a credit to your original payment method. The appropriate tax amount by item will be included with your refund. Original shipping and handling fees (if applicable) may be deducted from the value of your refund unless the return is a result of our error. Refunds will be issued in the same form as payment originally used for the purchase
8. Order Processing Normal order processing can take between 1-3 business days (Monday – Friday).