NAP customer care

Clear answers for the questions that come before and after an order.

How quickly are orders prepared?

Orders are prepared within 1–2 business days after payment and address verification. Weekend and public-holiday orders begin processing on the next business day.

Where does NAP ship?

We ship to the destinations listed in our Shipping & Delivery Policy. If a destination is not available at checkout, delivery is not currently offered there.

How long does delivery take?

After dispatch, delivery generally takes 7–12 business days to the United States and 7–15 business days internationally. Customs, carrier and remote-area delays can extend estimates.

Can I return an item?

Eligible items may be returned within 30 calendar days of delivery. Items must be unworn, unwashed, unaltered, free of marks and fragrance, with original tags and packaging. Read the full Returns & Refunds Policy before sending anything.

How do I start a return?

Email service@naploungewear.com with your order number and reason before shipping. Do not send a parcel directly to the sender address printed on the package. We will confirm eligibility and provide the correct instructions.

Which payment methods are available?

For the current store configuration, checkout displays PayPal and Venmo. The checkout page is the final source of truth for the methods available to your destination and order.

Need more help?

Contact service@naploungewear.com or call +1 774 497 9327. Service time: Monday to Friday, 9:00am–6:00pm UTC+8.