FAQA

Return & Exchange Policy

We’re bummed if you’re not 100% satisfied with the items you received. We gladly accept returns within 10 days of receipt for items in new, unused condition. If there is any dispute regarding the refund amount, the refund will be based on the merchandise value shown on the original purchase invoice.
Please note: customers are responsible for the shipping cost of returning items.

Items Excluded from Returns

1. Final Sale products cannot be returned.

2. Returned items must be unworn, unwashed, unaltered, in their original condition, and have all tags attached. Please include the original packing slip in your return package. Returns cannot be combined across multiple orders.

3. The following items cannot be returned, refunded, or exchanged:

   • Clearance items

   • Lingerie

   • Underwear & accessories

   • Customized items

4. We reserve the right to refuse returns that show signs of wear or do not meet the criteria above.

5. We do not accept returns sent back without contacting us first.

6. Refunds cannot exceed the original amount paid. Refunds beyond the order value will only be processed for cancelled shipments or faulty items. Return shipping costs for non-quality issues are not reimbursed. The original shipping fee and insurance are non-refundable.

7. Items marked as non-returnable and free gifts cannot be returned.

8. If the price of an item changes within 3 days after your purchase, we will refund the difference.

9. Discount codes used on an order cannot be modified.

How Do I Return an Item?

Please contact our customer service team by opening a return ticket or emailing us at service@naploungewear.com, indicating which item(s) you would like to return and the reason for the return.

Shipping for Returns

To arrange your return, please contact us by submitting a return ticket or emailing service@naploungewear.com. Our team will provide the instructions for your return.

Received a Defective Product?

If you received a defective or faulty item, please contact our customer care team within 5 business days at service@naploungewear.com. We will assist you with the return or refund process.

My Parcel Has Not Arrived Within the Normal Time Frame

If your order has not arrived within the expected time, or if you have any questions regarding order status, shipping, or information updates, please feel free to contact us at service@naploungewear.com.
If your order has not arrived within 60 business days, contact us and we will take immediate action.

How to Track My Order?

For assistance with tracking information or shipping updates, you are welcome to contact us anytime at service@naploungewear.com. Our team will respond as soon as possible.