Returns & refunds

We want each NAP piece to feel considered from the first wear. If it is not right for you, request a return within 30 calendar days of delivery.

Eligibility

Items must be unworn, unwashed, unaltered, free of fragrance, makeup, and marks, with all original tags attached and in the original packaging. Final-sale, personalized, worn, washed, damaged, or hygiene-sensitive items cannot be returned unless they arrived defective.

How to request a return

Email service@naploungewear.com before sending anything, with your order number, the item(s), and reason for return. Do not send a parcel directly to the sender address printed on the package. We will confirm eligibility and provide the correct return instructions and address. Returns sent without prior approval may be refused.

Review and refund timing

After the return arrives, allow 3–5 business days for inspection. Approved refunds are issued to the Original payment method within 5–10 business days after approval; your bank or card issuer may require additional posting time.

Return shipping and taxes

For a change of mind, incorrect fit, or other preference-based return, the buyer is responsible for return shipping, original shipping charges, and any customs duties or taxes. If an item is defective, damaged in transit, or incorrect, NAP will provide a reasonable remedy and cover the approved return shipping cost. Customs duties and taxes already paid are generally non-refundable unless required by law.

Exchanges

Exchanges depend on stock. Contact us first; if the requested replacement is unavailable, we will process an eligible refund instead.

Return questions: service@naploungewear.com

Merchant contact

HUAKUI TECHNOLOGY LIMITED
Unit 1021, Beverley Commercial Centre, 87-105 Chatham Road South, Tsim Sha Tsui, Kowloon
service@naploungewear.com
+1 774 497 9327