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FAQ


Return & Exchange


Shipping


Payment

What is your return policy?

Nap handles returns on a case-by-case basis with the ultimate objective of making our customers happy. Nap stands behind our goods and services and wants customers to be satisfied with them! One-off exchange or return is accepted with the original receipt within 15 days of receiving the package. Items must be presented in new condition with original packaging and must not have been washed.

The shipping fees and the related costs of the returned products shall be responsible by customers except for faulty items on arrival.

Products will be exchanged or refunded after we examined your returned product(s) with product defects. Please note that the whole return process may take up to 4 weeks.

Returns that do not meet our policy will not be accepted and will be sent back to the customer.

Please contact our Customer Care team by emailing customer care for further return procedures.

What to do if parcel has not reached me within the normal time frame?

We are welcome any email about your confuse including but not limited to order status, shipping problem even information change, we will try our best to response or solve your question as soon as possible. Otherwise, if your order has not arrived within 60 business days, please contact us at [email protected] We will take immediate remedial actions.

How to track orders?

We are welcome any email about your confuse including but not limited to order status, shipping problem even information change, we will try our best to response or solve your question as soon as possible. Otherwise, if your order has not arrived within 60 business days, please contact us at [email protected] We will take immediate remedial actions.

How can I change or cancel my order after it has been submitted?

Payment or billing information cannot be altered once an order is placed. To request changes to your order, you must contact Customer Service. We are available 24 hours a day, 7 days a week.

EMAIL US: [email protected]

How to place an order?

Select your favorite collection then click product details Select your size and click on the ‘ADD TO SHOPPING CART’ button on the product page. Review the items in your shopping bag by clicking the ‘MY CART’ at the right top of the page.

Click on ‘PROCEED TO CHECKOUT’ to complete your order.