RETURN & EXCHANGE
Damages must be reported within 3 days of receiving merchandise or cannot be returned.
We accept returns for refund to your original form of payment when postmarked within 14 calendar days from the date you receive your order.
We accept returns for an online credit for non-final sale items when postmarked within 30 calendar days from the date you receive your order.
Items marked with Final Sale cannot be returned, refunded or exchanged. For any questions, please contact [email protected]
Returns (if applicable)
We accept return on products. Customers have the right to apply for return within 14 days after the receipt.
To be eligible for a return, your item must be unused and in the same condition that you received it, also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.
Here is the return address:
West coast: 5610 Grace Pl GRS B62JABE, Commerce, California 90022, USA
East coast: 1000 High St GRS B62JABE, Perth Amboy, New Jersey 08861, USA
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you need to make any changes to your order, please call us at [email protected] immediately after making your purchase.Once your order has been processed, we will be unable to modify the contents of your order. Changes in price, items going on sale and/or promotional codes are not valid on previous orders. We will be unable to modify orders placed prior to price changes. Orders cannot be cancelled once they have begun processing. We apologize for any inconvenience and will do our best to assist you.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Please contact our Customer service at
[email protected] to get the returned address.